The present General Conditions of Sale controle the relations between the customer and the e-commerce website Terroir-Etoiles.com

Any order placed on the site Terroir-Etoiles.com implies the customer’s agreement to these general conditions of sale.

Product

Terroir-Etoiles.com reserves the right to modify, replace or remove any product without notice.

We regularly update the product sheets, to provide the maximum information on each of our products.

The products published on the website represent in full transparency the products available on stock in terms of quality and packaging.

Prices

The price of each product can be displayed in MAD, Euros, Pound or USD using the currency conversion module available on the website.

The total amount of each order is displayed in VAT at the final stage of the purchase process with the available payment options.

The products prices can be modified at any time, but the customer is only concerned by the prices displayed at the time of his order.

Availability

The articles and products available on the website are on sale until sold out.

In case of product unavailability, the customer will receive at his request, all the information about  the new availabilities and delivery periods.

Terroir-Etoiles.com cannot be committed in any case to pay any additional charges to the customers following the unavailability of one or more products.

To Place an Order

You can buy one or more products by adding articles to the cart, then click on order to continue the purchase process.

At any time, you can modify your order or return to the product catalog to continue shopping.

Each confirmed order will be executed after receiving the customer's payment, and will be shipped directly to the delivery address provided on the order form.

Payment Options

Terroir-Etoiles.com propose to the customer different payment options:

- Payment by Credit Card: The customer will receive a secure link to pay online his order by credit card on Payzone

- Payment by Bank Transfer : The customer will receive the bank details of Terroir-Etoiles.com to pay his order by wire transfer

- Payment by Cash Deposit : The customer must go to a certified bank branch to pay the amount of his order

- Payment on Delivery: The customer can pay his order on delivery (Available only in Marrakech)

The customer will receive all the information regarding the payment options available for his delivery address from our sales support.

Delivery

Packages are generally dispatched within 1 to 30 days (depending on the delivery location) after reception of the payment and are shipped via the courier services available in Marrakech.

Shipping fees will be charged to the customer and include packaging and transportation costs, that depend on the weight and the delivery address of each order.

It is advised to group your items in one order.

Packages are dispatched at the customer's own risk, but special care is taken to protect fragile objects.

The boxes are amply sized and your items are well protected.

The customer may be required to pay additional charges (Customs or other Local Taxes).

The additional charges will be justified by official government documents (Invoices, notes or Other).

Depending on the available options, the customer may pick up the goods at the delivery address provided on the order form, or must go to a courier office in his city to pick up the goods.

Return Policy

The buyer has the right to return the ordered products from our online store, this option is available for a maximum 10 days from the receipt of the package.

The return of products must respect all the standards required by Terroir-Etoiles.com regarding the condition of the returned items.

The returned items must be in their original condition, complete and in their original packaging with their labels and references.

Each returned item must be accompanied by its own delivery note.

All return shipping costs will be charged to the customer, and articles must be returned to the following address :

Terroir des Etoiles, 5 Immeuble Ahlam 2, Avenue Moulay Abdallah 40 000 - Marrakech Morocco

Privacy Policy

The information provided by the customer when confirming his order is necessary and is treated with the total confidentiality.

The customer has the right to modify his personal data displayed in the customer account on Terroir-Etoiles.com

The customer can receive Newsletters or advertisements from Terroir-Etoiles.com and at any time, he can unsubscribe from the MailingList.

Guarantee

All the products of Terroir-Etoiles.com are certified by the Office National de Sécurité Sanitaire des Produits Alimentaires au Maroc 'ONSSA'.

Some products are also certified by the Administration of Control and Coordination of Exports 'Morocco Foodex' for export authorizations.

Force Majeure

Terroir-Etoiles.com is not responsible for the execution of a part or all of its obligations in case of force majeure.